I love them they are very versatile
Sixteen Seventeen reached out to me after my review on the kaleidoscope vessels I received. The wrong vessels were sent out and customer service sent me the correct vessels the same day that they contacted me. THANK YOU FOR THE GREAT CUSTOMER SERVICE!
I just unpacked this order of the new Kaleidoscope jars and was not expecting them to be mat a finish. I have Evermore Cylinder jars and love them but this time wanted the glossy look, which is how the black is described. I ordered 6 black and 6 white, which are also mat, but 2 of the black jars have the paint scraped off on the inside of upper jar, so, I can't hide the flaws and 1 has fingerprints that won't come off. So disappointed, I really wanted to love these jars. The bottoms of these jars are not flat, have a rounded shape, so, with the wick kit, it's not easy because the disk doesn't sit flat in the jar. I can live with these but having 3 out of the dozen I can't use is $ down the drain, as I don't need anymore testers. I love Sixteen Seventeen and hope this is a one off because my orders have all been great until this one.
Hi Linda,
Thank you for taking the time to write a review. I am so sorry you had a poor experience with our Kaleidoscope vessel. It sounds like you have some defective units. The black and white are gloss NOT matte, and if you received matte vessels, I think you may have been sent the West Coast by mistake. Again, very sorry for this oversight! I will have our customer service team reach out to you to make this right.
Team 16/17
I love them they are very versatile
Sixteen Seventeen reached out to me after my review on the kaleidoscope vessels I received. The wrong vessels were sent out and customer service sent me the correct vessels the same day that they contacted me. THANK YOU FOR THE GREAT CUSTOMER SERVICE!
I just unpacked this order of the new Kaleidoscope jars and was not expecting them to be mat a finish. I have Evermore Cylinder jars and love them but this time wanted the glossy look, which is how the black is described. I ordered 6 black and 6 white, which are also mat, but 2 of the black jars have the paint scraped off on the inside of upper jar, so, I can't hide the flaws and 1 has fingerprints that won't come off. So disappointed, I really wanted to love these jars. The bottoms of these jars are not flat, have a rounded shape, so, with the wick kit, it's not easy because the disk doesn't sit flat in the jar. I can live with these but having 3 out of the dozen I can't use is $ down the drain, as I don't need anymore testers. I love Sixteen Seventeen and hope this is a one off because my orders have all been great until this one.
Hi Linda,
Thank you for taking the time to write a review. I am so sorry you had a poor experience with our Kaleidoscope vessel. It sounds like you have some defective units. The black and white are gloss NOT matte, and if you received matte vessels, I think you may have been sent the West Coast by mistake. Again, very sorry for this oversight! I will have our customer service team reach out to you to make this right.
Team 16/17