Order Processing

Typical order processing can take between 1-2 business days, although we try our best to ship same-day, Monday through Friday. We ship through UPS.

Please note that once your order has shipped from our warehouse, we are unable to change the shipping address or reroute the package. 

Delivery Methods

U.S.A.: For orders delivered within the 48 contiguous U.S. states, the following UPS shipping methods are available: Standard Ground (4-6 business days), Second Day (2 business days) and Next Day (1 business day). Please select the option that is best for you at checkout.

You can track your order by following the tracking link we send via email when your package ships. Please email us directly with any questions/concerns about your package, You may email us through the contact form on our homepage, or directly at: support@sixteenseventeen.com.

Standard Ground: Orders delivered within the 48 contiguous states should arrive in 4 – 6 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take additional time to arrive. Alaska and Hawaii are excluded from Free Shipping promotions. 

Alaska: We will ship USPS to our Alaskan clients only. USPS will NOT appear as a shipping option at checkout. You must email us your order and we will manually fulfill it.

International Delivery

We ship worldwide. If you do not see shipping options for your location at checkout, please email us and we will add shipping to your country.

Return Policy

All sales are final. No returns or exchanges are permitted.

Exceptions

We only refund items if they are defective or damaged. If you have received a damaged item, please take a picture of the item and email us at support@sixteenseventeen.com. YOU MUST INCLUDE A PICTURE TO BE ELIGIBLE FOR A REFUND. ALL CLAIMS MUST BE MADE WITHIN THREE (3) DAYS OF RECEIPT OF PRODUCT.